Protection of Personal Data

GRUP ISTANBUL TURİZM OTEL TELEKOMÜNİKASYON VE OTO TİCARET LİMİTED ŞİRKETİ
PROTECTION AND PROCESSING OF PERSONAL DATA
CUSTOMER INFORMATION TEXT

Data Controller

In accordance with the Law No. 6698 on the Protection of Personal Data (“Law”), the Group Istanbul Turizm Otel Telekomünikasyon ve Oto Ticaret Limited Şirketi (“Company”), acting as the data controller, attaches great importance to the protection of your personal data.

For What Purpose Personal Data Will Be Processed

Your collected personal data, by our business units to make the necessary work to benefit you from the products and services offered by our Company, to carry out the relevant business processes, to carry out the necessary work by our relevant business units for the realization of the commercial activities carried out by our Company and to carry out the related business processes, and to work with our Company and our Company. It may be processed for the following purposes (“Purposes”) and within the scope of the personal data processing conditions specified in Articles 5 and 6 of the Law, within the scope of the legal, technical and commercial-occupational security of the persons involved in the relationship: Regarding our Payless products and services;

Enabling you to benefit from our hourly/daily/monthly car or tire rental service and in this context, taking reservations or fulfilling cancellation requests,
Conclusion and execution of lease agreements,
Tracking your transit information within the scope of the vehicle allocated to you and the rapid transit system (HGS) and similar systems and the management of the penalties in question in this way,
location tracking,
Monitoring the fuel level
Enabling you to benefit from our long-term car or tire rental service, and in this context, taking reservations or fulfilling cancellation requests,
Conclusion and execution of lease agreements,
Tracking your transit information within the scope of the vehicle allocated to you and the rapid transit system (HGS) and similar systems and the management of the penalties in question in this way,
Providing HGS / OGS,
Fulfillment of periodic vehicle maintenance processes,
If you have given your consent for the provision of additional services in line with your request, such as fleet car rental insurance, accident and damage management; Processing your identity, location, vehicle, customer transaction and marketing data for the purpose of offering the motor insurance product with special pricing for you, analysis of your driving performance and low risk ratio, discounting on the motor insurance product, earning points on the basis of driving and providing advantages based on points,

Regarding our Group Istanbul products and services;

Car sales,
Providing valet service,
Providing vehicle maintenance services,
Realization of after-sales support services.
Realization of cash vehicle purchase services,

Regarding our products and services;

Sales of tires, chains and baby car seats,
Providing installation service,

Regarding all our products and services;

Performing verification and/or activation processes regarding your registration and transactions,
Making appointments and making offers,
Opening sales records, performing online/offline payment and invoicing activities,
Establishment or performance of the sales contract due to your purchase of our company's products and services,
Carrying out information and promotion activities about our products and services,
Creation, follow-up or cancellation of memberships,
The provision of vehicle protection services,
Ensuring the security of company operations and vehicles,
Performing after-sales support services,
Execution of accounting and finance processes,
Carrying out financial risk assessments of customers,
Receiving, evaluating and finalizing your requests, questions, complaints and suggestions,
Updating customer information,
Ensuring compliance with the storage obligations stipulated in the legislation,
Within the scope of exercising your rights set forth in Article 11 of the Law regarding your personal data processed by our company, making evaluations regarding the applications you have submitted to the Company and finalizing them in accordance with the legislation, and taking the necessary actions within this framework,
Keeping the records during the general statute of limitations in order to constitute evidence in possible future disputes,
Planning and execution of customer relationship management processes,
Follow-up and execution of legal affairs,
Follow-up and development of activities related to services,
Fulfilling the requests of official institutions and giving information to the authorized institutions based on the legislation,
Execution of information security processes,
Performing audit and ethical activities,
Planning and execution of customer satisfaction and corporate communication activities,
Carrying out raffles, campaigns, competitions, promotions or advertising activities,
Providing additional benefits to loyalty program members,
Processing your health data for the purpose of providing after-sales support services in case of an accident, if you have given your consent,
If you have given your consent, for the purposes of recommending your identity, communication, customer transaction, marketing and vehicle-insurance data to you by customizing the products and services offered by our Company according to your taste, usage habits and needs, and in this context, sending advertisements, promotions, campaigns and similar commercial electronic messages to your contact information. processing with.

To Whom and For What Purpose the Processed Personal Data Can Be Transferred

Your collected personal data; In line with the realization of the Purposes, it may be transferred to our business/solution partners, suppliers, legally authorized public institutions and legally authorized private persons within the framework of the personal data processing conditions and purposes specified in Article 8 of the Law. You can find detailed information about the parties to whom your personal data is transferred from the Policy.

If you benefit from Payless car rental services and give your explicit consent;

Your identity, communication, customer transaction, financial and marketing data; Receiving reservations within the scope of benefiting from daily or monthly car rental services, concluding and executing rental agreements, receiving and fulfilling cancellation requests, monitoring activities related to services and providing additional benefits to loyalty program members and creating, monitoring or canceling memberships; It can be shared with Avis Budget Services Limited, which processes data abroad for the purposes of personal data processing specified in Article 9 of the Law.

Your identity, communication, customer transaction, financial and marketing data, follow-up and organization of service-related activities, performance measurement, calculation of Payless's license fees and financial transactions, reservation requests and cancellations, membership creation, follow-up and cancellation and loyalty program activities It may be shared abroad with Avis Budget Services Limited within the framework of the personal data processing conditions specified in Article 9 of the Law for the purposes of reporting, providing car rental services and performing membership activities in case you wish to benefit from the services abroad.

Method and Legal Reason for Personal Data Collection

Your personal data, if you contact our Company within the scope of the sale or presentation of our products or services, through our website, mobile applications, social media accounts, e-mail, call center and vehicle use; It is collected through the channels of cargo/mail, fax, face-to-face meetings in the physical environment, based on the legal reasons specified in the 5th and 6th articles of the Law and presented below.

Provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract, based on the legal reason;

Car sales,
Realization of cash vehicle purchase services,
Carrying out vehicle buying and selling processes with tender,
Realization of second-hand vehicle sales,
Enabling you to benefit from our daily/monthly car or tire rental service and in this context, taking reservations or fulfilling cancellation requests,
Enabling you to benefit from our long-term car or tire rental service, and in this context, taking reservations or fulfilling cancellation requests,
Providing valet service,
Providing vehicle maintenance services,
Providing vehicle appraisal service,
Providing HGS / OGS,
Fulfillment of periodic vehicle maintenance processes,
Providing additional services in line with your request, such as fleet car rental insurance, accident and damage management,
Conclusion and execution of lease agreements,
Execution of vehicle spare parts and accessories sales,
Calling tow truck in case of accident and breakdown, providing roadside assistance,
In case of using the car sharing service, registration of the destination location,
Tire sales,
Providing installation service,
Making appointments and making offers,
Opening sales records, performing online/offline payment and invoicing activities,
Establishment or performance of the sales contract due to your purchase of our company's products and services,
Updating customer information,
Performing verification and/or activation processes regarding your registration and transactions,
Creation, follow-up or cancellation of memberships,
The provision of vehicle protection services,
Performing after-sales support services,
Providing additional benefits to loyalty program members,

Based on the legal reason that it is clearly stipulated by the laws and is mandatory for our Company to fulfill its legal obligations;

Fulfilling the requests of official institutions and giving information to the authorized institutions based on the legislation,
Ensuring compliance with the storage obligations stipulated in the legislation,
Within the scope of exercising your rights set forth in Article 11 of the Law regarding your personal data processed by our company, making evaluations regarding the applications you have submitted to the Company and finalizing them in accordance with the legislation, and taking the necessary actions within this framework.

Based on the legal reason that data processing is mandatory for the establishment, use or protection of a right;

Receiving, evaluating and finalizing your requests, questions, complaints and suggestions,
Keeping the records during the general statute of limitations in order to provide evidence in possible future disputes.

Based on the legal reason that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject;

Carrying out information and promotion activities about our products and services,
Ensuring the security of company operations and vehicles,
Tracking your transit information within the scope of the vehicle allocated to you and the rapid transit system (HGS) and similar systems and the management of the penalties in question in this way,
Performing verification and/or activation processes regarding your registration and transactions,
Execution of accounting and finance processes,
Carrying out financial risk assessments of customers,
Planning and execution of customer relationship management processes,
Follow-up and execution of legal affairs,
Execution of information security processes,
Performing audit and ethical activities,
Follow-up and development of activities related to services,
Planning and execution of customer satisfaction and corporate communication activities,
Carrying out raffles, campaigns, competitions, promotions or advertising activities,

If you give your explicit consent;

Processing your health data for the purpose of providing after-sales support services in case of accident,
Processing your identity, communication, customer transaction, marketing, vehicle and insurance information for the purpose of customizing the products and services offered by our Company according to your tastes, usage habits and needs, and in this context, sending advertisements, promotions, campaigns and similar commercial electronic messages to your contact information.
Rights of the Relevant Person Enumerated in Article 11 of the Law

We hereby declare that you, as the person concerned, have the following rights in accordance with Article 11 of the Law:

Learning whether personal data is processed or not,
If personal data has been processed, requesting information about it,
Learning the purpose of processing personal data and whether they are used in accordance with its purpose,
Knowing the third parties to whom personal data is transferred at home or abroad,
Requesting correction of personal data in case of incomplete or incorrect processing and requesting notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
Requesting the deletion or destruction of personal data in the event that the reasons requiring its processing cease to exist despite the fact that it has been processed in accordance with the provisions of the law and other relevant laws, and requesting that the transaction carried out within this scope be notified to the third parties to whom the personal data has been transferred,
Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
In case of loss due to unlawful processing of personal data.